General
Stonepedia is an eCommerce platform for sourcing and delivering high-quality natural stone worldwide.
Our stones undergo rigorous quality checks from verified quarries and processing units.
Stonepedia provides a seamless, reliable platform with verified stones and global delivery.
Our platform serves industrial and commercial clients, prioritizing quality and service.
Yes, Stonepedia specializes in solutions for both commercial and industrial requirements.
We source from verified quarries and trusted processing units worldwide.
Our stones come from over 60 countries, including top-quality sources in India.
Yes, we ensure that our stones meet industry certifications for quality assurance.
We offer global delivery, with priority services in India.
Product and Quality Assurance
Our inventory includes a variety of natural stones suited for different applications.
Yes, we provide customization options to meet your specific project needs.
Finishes include polished, honed, brushed, and more based on your preference.
Stones are professionally processed and inspected to ensure top quality.
Our quality assurance includes inspections, certifications, and expert consultations.
We have a stringent quality control process involving multiple inspections and testing.
Yes, each stone undergoes durability testing to meet industry standards.
Yes, we provide certified lab test reports on request.
You may request samples or consult our professionals for detailed images.
Natural stones may vary in color, and we ensure transparency in every order.
Ordering Process
You can easily place an order by registering on our platform and browsing products.
Minimum order quantities may vary depending on the stone type and order size.
Submit your inquiry, and our team will provide a tailored quotation within 24 hours.
Yes, we handle bulk orders for large-scale projects and industries.
Customization is available upon request to suit specific project requirements.
Orders can be modified or canceled within a specific timeframe; check our policy for details.
Our team will keep you updated and work to resolve any delays promptly.
Our customer support team is available to assist via phone, email, or chat.
Yes, tracking information is provided once your order is shipped.
Pricing and Quotations
Pricing is based on stone type, quality, customization, and delivery location.
Yes, international orders may include additional shipping fees.
We offer competitive pricing for bulk orders; please inquire for details.
Yes, discounts are available for large and repeat orders.
Pricing includes the stone, standard processing, and packaging.
Customization may involve additional costs depending on specifications.
Quotes are valid for 30 days unless specified otherwise.
Yes, we offer loyalty benefits and seasonal promotions.
Submit your requirements on our platform or contact our sales team.
We accept bank transfers, credit cards, and other secure payment options.
Delivery and Shipping
Yes, we offer worldwide delivery services for all our products.
Yes, doorstep delivery is available in India with priority service.
Shipping costs are based on distance, weight, and order volume.
Domestic orders typically arrive within 7-10 business days.
International delivery times vary by location; estimated timelines are provided upon order.
We offer standard and express shipping options for most destinations.
Yes, tracking details are provided once your order is dispatched.
Stones are professionally packed with secure packaging for safe transit.
We guarantee timely and safe delivery; contact us for support on delivery issues.
Report any damage immediately for assessment and potential replacement.
Returns and Exchanges
We offer returns on eligible orders within a specific timeframe; check our policy for details.
Contact customer support to initiate a return process.
Returns may involve handling fees; consult our policy for more information.
Please contact us immediately to resolve any order discrepancies.
Exchanges are possible within policy guidelines; consult support for details.
Returns are processed within 5-10 business days upon receipt.
Return eligibility depends on the order; contact us for guidance.
Refunds are processed through the original payment method once approved.
We will address any defects promptly; please reach out to support.
Yes, all products are backed by a standard warranty against defects.
Stonepedia Platform and Account Management
Yes, an account is required to streamline your ordering process.
Register on our website by following a simple sign-up process.
Access your order history through your account dashboard.
Yes, you can save your favorite items and quotes for future reference.
We follow strict privacy protocols to ensure your data is protected.
Edit your account details by logging in and navigating to your profile.
Use the password recovery link on the login page to reset your password.
Contact customer support for account deletion assistance.
Yes, payment details are encrypted and stored securely.
Opt into our newsletter for updates on products and promotions.
Stonepedia’s Services and Customer Support
We offer consultation, customization, and industry expertise.
Our experts will assess your needs and provide personalized recommendations.
Yes, we offer customer support through phone, email, and chat.
Yes, free consultations are available; simply contact our team.
Reach us via phone, email, or our website’s contact form.
Site visits are available for large projects; inquire for details.
Absolutely, our professionals are here to guide your selection.
Expect a comprehensive discussion of your requirements with tailored solutions.
Basic consultations are free; additional services may involve fees.
Customer service is available from 9 AM to 6 PM, Monday through Friday.